Términos de servicio
OVERVIEW
This website is operated by SWEET TOOTH TOKYO G.K.. Throughout the site, the terms “we”, “us” and “our” refer to SWEET TOOTH TOKYO. SWEET TOOTH TOKYO offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Please read and review these Terms periodically. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - USE OF THE SITE
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or, if you are under 18 years of age (a ‘’Minor). that you are using the Site with the consent of your parent or legal guardian and you have received your parent’ s or legal guardian’s permission to use this Site and agree to these Terms of Service. If you are a parent or legal guardian of a Minor, you agree to bind the Minor to these Terms and to fully indemnify and hold us harmless if the Minor breaches any of these Terms. Use of the Site is prohibited where prohibited by law.
In these Terms, we grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications.
No robots, spiders or any other mechanized and systematic process devices or programs for harvesting information from this Site for any purpose including any commercial use is permitted. Any other use of the Site, including but not limited to the reproduction, distribution, display or transmission of the content of this Site, requires the prior written consent of SWEET TOOTH TOKYO. It is strictly prohibited to modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information of this Site unless authorized by SWEET TOOTOH TOKYO in writing. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 2 - FRAUD PROTECTION
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
You are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before handling, preparing, using, or consuming such products. You, and not SWEET TOOTH TOKYO, are solely responsible for advising any non-account holders and/or non-ordering parties as to the safety requirements and any potential allergens in the products. The products are not made in allergen free facilities and there may be a potential for cross contamination with other products that are not allergen free.
SECTION 4 - DISCLAIMER - NO PROFESSIONAL ADVICE
Any information we provide to you, including product descriptions and instructions, is for informational purposes only. Use of the site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and all manufacturer directions and warnings before using any product. When appropriate, you should seek independent professional advice.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - REGISTRATION AND MENBERSHIPS
In order to access certain services on the Site, you will be required to register for an account with SWEET TOOTH TOKYO and provide specific information. All information you provide must be truthful and up-to-date as monthly boxes and other service are shipped to your address based on the information you provided. Any access codes or passwords for the Site should be safeguarded at all times. You are responsible for the security of your access codes and passwords. Please notify us immediately in case you believe your password or security for the Platform has been breached in any way. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.
You are responsible for complying with these Terms when you access and use the Site. It is your responsibility to obtain and maintain all equipment and services needed for you to access to and use the Site as well as paying related charges.
SECTION 8 - BILLING AND PAYMENTS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit or debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update and keep your account and other information up-to-date, including name, your email address, shipping address, zip-code and credit or debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. All such personal information is subject to our Privacy Policy. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period. All address updates must be made within 48 hours prior to the subscription renewal date (see ‘’Your Subscription Contract’’ below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services are final and non-refundable.
SWEET TOOTH TOKYO may add an additional charge to your subscription in the case of worldwide shipment disruption (such as a global pandemic, natural disaster, etc.) when normal shipping methods are not available. In such cases, SWEET TOOTH TOKYO may be required to upgrade your shipping method to a higher class — unless you make a request to opt-out of the shipment upgrade prior to the charge. You are responsible for any fees or charges your issuing bank or credit card provider may charge you.
You agree to pay all fees applicable to your purchases using one of the payment methods we support. Except as otherwise specified in these Terms or in applicable Additional Terms (a) fees are quoted and payable in United States dollars, and (b) payment obligations are non-cancelable and fees paid are non-refundable.
If you elect to purchase a paid subscription, we or our third-party payment processor will charge your payment method on the date that you subscribe. By providing a payment method, you expressly authorizes SWEET TOOTH TOKYO and/or our third-party payment processor to charge the applicable fees to said payment method. You agree that we may invoice you for any unpaid fees, including without limitation any amounts owed by you that cannot be processed. You are responsible for providing complete and accurate billing and contact information to us and notifying us of any changes to such information.
SECTION 9 - SUBSCRIPTIONS
SWEET TOOTH TOKYO offers four subscription types: rebillable monthly subscriptions (“One-Month Subscription”); prepaid 3-month subscriptions ("Three-Month Subscription"); prepaid 6-month subscriptions ("Six-Month Subscription"); prepaid 12-Month subscriptions ("Twelve-Month Subscription").
By purchasing any subscription, you expressly acknowledge and agree that your subscription has an initial and recurring payment feature. Your subscription will be automatically renewed for successive periods in the same length as your immediately preceding subscription term until you cancel it. SWEET TOOTH TOKYO is authorized to automatically charge your payment method at the then-current subscription rate monthly prior to cancellation. All subscription are renewed on the same date as you sign-up. You may cancel your subscription at any time, by logging into your platform account or emailing us at support@sweettoothtokyo.com at least 48 hours prior to your next scheduled renewal date. If you cancel your subscription within 48 hours notice requirement, your subscription will not be cancelled and you will not receive a refund. However, you may continue to enjoy your subscription until the expiration of your then-current term you have paid. Any changes in your subscription will be applicable on the next renewal date. If you cancel a subscription before all of your boxes have been delivered, you will not be eligible for a prorated refund of any portion of subscription fee paid for the the-current subscription period. SWEET TOOTH TOKYO may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. SWEET TOOTH TOKYO reserves the right to modify our plan and price of the services (YOROKOBI, NAGOMI) at any time with or without advanced notice to you. We also reserve the right to revoke your subscription at any time. Membership is void where prohibited by law.
In the event you cancel your subscription, please note that you may still receive promotional communications regarding SWEET TOOTH TOKYO, unless you opt out the unsubscribe instructions provided therein.
SECTION 10 - SHIPPING AND RISK OF LOSS
All orders will be processed and fulfilled by our third party fulfillment partner. Any products purchased from our site will be shipped by a third party carrier. As a result, risk & title for such products will transfer to you upon our delivery to the carrier. All boxes that ship with a trackable shipping option are automatically covered by insurance. All claims for damaged or missing shipments must be made by through our third party fulfillment partner.
Any shipping and/or delivery dates we may provide are non-binding estimates only and you have no claim against SWEET TOOTH TOKYO for delays or early deliveries. We reserve the right to make deliveries in installments.
Please note that SWEET TOOTH TOKYO is not responsible for:
•- Items delivered to incorrect addresses supplied by you or the recipient of the product.
•- Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the you or recipient.
•- Decreased product quality due to an incorrect delivery address supplied by you or the recipient, or a re-delivery requested by the you or the recipient.
You should inspect your package of items to ensure the contents are undamaged and/or missing once your box is arrived. All missing or damaged items mentioned below must be reported within 7 days with the evidence outlined below after your box is received. If the missing product is available, a replacement will be shipped and a refund will not be considered. Your timely report with sufficient evidence helps to expedite a resolution.
- Missing items refer to when your box arrives safely and physically intact, however it is missing one or more of the items listed inside the included pamphlet.
- Damaged items refer to when your box safely and physically intact with all items listed in the pamphlet included however one or more of the items are damaged, or expired in the case of perishable items.
- Evidence requirements
a) Pictures of all sides of the box
b) Pictures of all items received in the box
c) Pictures of individual items, clearing showing the damage in question (for damaged items only)
Damaged items will then be reviewed and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged items.
SECTION 11 - LOCAL TAXES, CUSTOMS & DUTIES
By creating an account and purchasing on SWEET TOOTH TOKYO, all customers recognize they are liable for any customs, duties, taxes or fees that may incur. Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will only charge tax in states and other territories where the goods sold over the platform are taxable. Aside from this, based on the rules and regulations of the destination country of recipient, shipments may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. SWEET TOOTH TOKYO is not responsible for all import duties, taxes, and fees, the clearance of products and any other relevant process.
SECTION 12 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 13 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 15 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 17 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SWEET TOOTH TOKYO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SWEET TOOTH TOKYO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 20 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 21 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 22 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@sweettoothtokyo.com.
This website is operated by SWEET TOOTH TOKYO G.K.. Throughout the site, the terms “we”, “us” and “our” refer to SWEET TOOTH TOKYO. SWEET TOOTH TOKYO offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Please read and review these Terms periodically. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - USE OF THE SITE
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or, if you are under 18 years of age (a ‘’Minor). that you are using the Site with the consent of your parent or legal guardian and you have received your parent’ s or legal guardian’s permission to use this Site and agree to these Terms of Service. If you are a parent or legal guardian of a Minor, you agree to bind the Minor to these Terms and to fully indemnify and hold us harmless if the Minor breaches any of these Terms. Use of the Site is prohibited where prohibited by law.
In these Terms, we grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications.
No robots, spiders or any other mechanized and systematic process devices or programs for harvesting information from this Site for any purpose including any commercial use is permitted. Any other use of the Site, including but not limited to the reproduction, distribution, display or transmission of the content of this Site, requires the prior written consent of SWEET TOOTH TOKYO. It is strictly prohibited to modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information of this Site unless authorized by SWEET TOOTOH TOKYO in writing. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 2 - FRAUD PROTECTION
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
You are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before handling, preparing, using, or consuming such products. You, and not SWEET TOOTH TOKYO, are solely responsible for advising any non-account holders and/or non-ordering parties as to the safety requirements and any potential allergens in the products. The products are not made in allergen free facilities and there may be a potential for cross contamination with other products that are not allergen free.
SECTION 4 - DISCLAIMER - NO PROFESSIONAL ADVICE
Any information we provide to you, including product descriptions and instructions, is for informational purposes only. Use of the site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and all manufacturer directions and warnings before using any product. When appropriate, you should seek independent professional advice.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - REGISTRATION AND MENBERSHIPS
In order to access certain services on the Site, you will be required to register for an account with SWEET TOOTH TOKYO and provide specific information. All information you provide must be truthful and up-to-date as monthly boxes and other service are shipped to your address based on the information you provided. Any access codes or passwords for the Site should be safeguarded at all times. You are responsible for the security of your access codes and passwords. Please notify us immediately in case you believe your password or security for the Platform has been breached in any way. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.
You are responsible for complying with these Terms when you access and use the Site. It is your responsibility to obtain and maintain all equipment and services needed for you to access to and use the Site as well as paying related charges.
SECTION 8 - BILLING AND PAYMENTS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit or debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update and keep your account and other information up-to-date, including name, your email address, shipping address, zip-code and credit or debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. All such personal information is subject to our Privacy Policy. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period. All address updates must be made within 48 hours prior to the subscription renewal date (see ‘’Your Subscription Contract’’ below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services are final and non-refundable.
SWEET TOOTH TOKYO may add an additional charge to your subscription in the case of worldwide shipment disruption (such as a global pandemic, natural disaster, etc.) when normal shipping methods are not available. In such cases, SWEET TOOTH TOKYO may be required to upgrade your shipping method to a higher class — unless you make a request to opt-out of the shipment upgrade prior to the charge. You are responsible for any fees or charges your issuing bank or credit card provider may charge you.
You agree to pay all fees applicable to your purchases using one of the payment methods we support. Except as otherwise specified in these Terms or in applicable Additional Terms (a) fees are quoted and payable in United States dollars, and (b) payment obligations are non-cancelable and fees paid are non-refundable.
If you elect to purchase a paid subscription, we or our third-party payment processor will charge your payment method on the date that you subscribe. By providing a payment method, you expressly authorizes SWEET TOOTH TOKYO and/or our third-party payment processor to charge the applicable fees to said payment method. You agree that we may invoice you for any unpaid fees, including without limitation any amounts owed by you that cannot be processed. You are responsible for providing complete and accurate billing and contact information to us and notifying us of any changes to such information.
SECTION 9 - SUBSCRIPTIONS
SWEET TOOTH TOKYO offers four subscription types: rebillable monthly subscriptions (“One-Month Subscription”); prepaid 3-month subscriptions ("Three-Month Subscription"); prepaid 6-month subscriptions ("Six-Month Subscription"); prepaid 12-Month subscriptions ("Twelve-Month Subscription").
By purchasing any subscription, you expressly acknowledge and agree that your subscription has an initial and recurring payment feature. Your subscription will be automatically renewed for successive periods in the same length as your immediately preceding subscription term until you cancel it. SWEET TOOTH TOKYO is authorized to automatically charge your payment method at the then-current subscription rate monthly prior to cancellation. All subscription are renewed on the same date as you sign-up. You may cancel your subscription at any time, by logging into your platform account or emailing us at support@sweettoothtokyo.com at least 48 hours prior to your next scheduled renewal date. If you cancel your subscription within 48 hours notice requirement, your subscription will not be cancelled and you will not receive a refund. However, you may continue to enjoy your subscription until the expiration of your then-current term you have paid. Any changes in your subscription will be applicable on the next renewal date. If you cancel a subscription before all of your boxes have been delivered, you will not be eligible for a prorated refund of any portion of subscription fee paid for the the-current subscription period. SWEET TOOTH TOKYO may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. SWEET TOOTH TOKYO reserves the right to modify our plan and price of the services (YOROKOBI, NAGOMI) at any time with or without advanced notice to you. We also reserve the right to revoke your subscription at any time. Membership is void where prohibited by law.
In the event you cancel your subscription, please note that you may still receive promotional communications regarding SWEET TOOTH TOKYO, unless you opt out the unsubscribe instructions provided therein.
SECTION 10 - SHIPPING AND RISK OF LOSS
All orders will be processed and fulfilled by our third party fulfillment partner. Any products purchased from our site will be shipped by a third party carrier. As a result, risk & title for such products will transfer to you upon our delivery to the carrier. All boxes that ship with a trackable shipping option are automatically covered by insurance. All claims for damaged or missing shipments must be made by through our third party fulfillment partner.
Any shipping and/or delivery dates we may provide are non-binding estimates only and you have no claim against SWEET TOOTH TOKYO for delays or early deliveries. We reserve the right to make deliveries in installments.
Please note that SWEET TOOTH TOKYO is not responsible for:
•- Items delivered to incorrect addresses supplied by you or the recipient of the product.
•- Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the you or recipient.
•- Decreased product quality due to an incorrect delivery address supplied by you or the recipient, or a re-delivery requested by the you or the recipient.
You should inspect your package of items to ensure the contents are undamaged and/or missing once your box is arrived. All missing or damaged items mentioned below must be reported within 7 days with the evidence outlined below after your box is received. If the missing product is available, a replacement will be shipped and a refund will not be considered. Your timely report with sufficient evidence helps to expedite a resolution.
- Missing items refer to when your box arrives safely and physically intact, however it is missing one or more of the items listed inside the included pamphlet.
- Damaged items refer to when your box safely and physically intact with all items listed in the pamphlet included however one or more of the items are damaged, or expired in the case of perishable items.
- Evidence requirements
a) Pictures of all sides of the box
b) Pictures of all items received in the box
c) Pictures of individual items, clearing showing the damage in question (for damaged items only)
Damaged items will then be reviewed and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged items.
SECTION 11 - LOCAL TAXES, CUSTOMS & DUTIES
By creating an account and purchasing on SWEET TOOTH TOKYO, all customers recognize they are liable for any customs, duties, taxes or fees that may incur. Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will only charge tax in states and other territories where the goods sold over the platform are taxable. Aside from this, based on the rules and regulations of the destination country of recipient, shipments may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. SWEET TOOTH TOKYO is not responsible for all import duties, taxes, and fees, the clearance of products and any other relevant process.
SECTION 12 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 13 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 15 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 17 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SWEET TOOTH TOKYO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SWEET TOOTH TOKYO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 20 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 21 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 22 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@sweettoothtokyo.com.
